Required Delivery Information

The delivery information includes full name, correct address, post code and phone number. If the either address or phone number isn’t correct, you won’t receive the items, you will be responsible for the lost.

Process time of your order

All items are dispatched within 1-3 business day of placing your order, subject to payment verification. Upon shipment, you will get order tracking information.

Note: All orders are processed and delivered Monday through Friday, Except for Saturday and Monday,excluding holidays. We cannot be responsible for unanticipated delays, such as holidays or incorrect addresses. 

Get your order

The shipping time varies based on where you are located and whether the product you order is in stock. Normally, you will get the items in 12~25 business days after you finish placing the order. Please pay attention waiting package at anytime. If you don’t receive your order in 35 days, contact Local Post Office A.S.A.P. immediately. You can also contact us, we will make every effort to serve with you.

Sign for the delivery

A signature is required for your delivery. But if you are not available,the couriers may try one of your family members. If you and  your family members are unavailable, they may leave the parcel at your door, behind a bin or in your garden etc.Sometimes they will take the parcel back and deliver the order next day.

Taxes & Customs Duties

We currently ship to over 200 countries across the globe and most countries allow free trade over the internet and will not charge any customs duty whatever for small packages entering the country.

All items in our online store are sold on a Delivery Duty Unpaid basis, which means that, all relevant duties and taxes may be imposed by some countries. Customers are liable for any applicable custom duties or taxes that may be imposed on a delivery in the destination country.

In addition, if you wish to make an exchange, you would be also responsible for taxes and duties on the replacement item..

Return & Exchange Policy

Unfortunately, we are unable to process exchanges at the moment. We apologize for this inconvenience. If you have received an incorrect or defective item,please send your request to us, and we’ll get back to you within 24 hours,we are absolutely confident that you will enjoy an easy exchange or return experience!

7 Days Return Policy

We are absolutely confident that you will enjoy an easy exchange or return experience!

Return your purchase

All items are quality controlled and checked for any faults before they are dispatched. If for any reason you are dissatisfied with your purchase, feel free to contact us via WhatsApp,Telegram or E -mail. You need to send pictures of the item to us. The subject should be named with "Order No." so that we can give you a quick reply (Many thanks!).
Do make sure that you request the Returns Merchandise Authorization within 7 days of receipt for exchange or refund. Your timely return of unworn, unwashed, or defective items should include the vendor packaging and tags and must be in the same condition as when it was received. Returns that are damaged, soiled or altered cannot be accepted and will be sent back to you.
If you wish to return your purchase, we're sorry that you may pay 50% of item's price as our poundage and restocking fee for your returned items. The return shipping costs are also the responsibility of the customers.

Pack merchandise securely

Please include the following information with your return: bill-to name, address; ship-to name, address; order number; reasons for return. 

Get your Refunds

Once your return is received and inspected by the fulfillment centers, your refund will be processed and automatically applied to your original purchasing credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 or more business days after your credit is applied for it to post to your account

Exchange your purchase

Exchange requests must be made within 7 days of receiving the order.
Specify the exchange item and the new model or size in your WhatsApp,Telegram or email to the customer service center. Items must be in original condition and unworn to be accepted as a return.
Availability of replacement item is not guaranteed. You will receive an e-mail confirmation upon the completion of exchange processing.
If you wish to exchange your purchase, we're sorry that you may pay 30% of item's price (not a reduced price or Market retail price) as our poundage and restocking fee for your returned items. The exchange shipping costs are also the responsibility of the customers. 

If you have further questions or concerns, please feel free to contact us. We will be always with you.